> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# July

> Product updates from July 2026

<Update label="July 28, 2026" tags={["Device Management"]}>
  ## Lock or wipe Android devices remotely

  You can now lock an Android phone from Primo when it goes missing, clear its passcode when an employee forgets their PIN, or factory-reset it before handing it to someone else. Lock and clear passcode work on company-owned and personal (BYOD) devices; wipe only on company-owned (fully managed) ones, and a wiped device is unenrolled from Primo.

  See [Lock](/mdm/guides/locking-devices), [Clear passcode](/mdm/guides/clear-passcode) and [Wipe](/mdm/guides/wiping-devices).
</Update>

<Update label="July 27, 2026" tags={["Helpdesk"]}>
  ## Turn Slack messages into tickets

  Connect Slack and your employees' requests become tickets without anyone copying them over: a message in a channel you subscribe to, a direct message to the Primo app, the **Create ticket** shortcut on any message, or the `/primo ticket` command. Replies in the thread land on the ticket, and public replies you send with **Also send to Slack** go back to the thread. Internal notes stay in Primo.

  See [Slack](/tickets/slack).
</Update>

<Update label="July 23, 2026" tags={["AI", "Global Purchasing"]}>
  ## Primo AI, on every page

  Click the **Chat** icon in the top bar, on any page, and Primo AI opens in a chat panel. On the Devices page, ask "Which devices are non-compliant?" and get the list without building a filter. Conversations are saved, you can attach files, and Primo AI asks you to **Accept** before any action that changes data.

  See [Primo AI](/ai/primo-ai).

  ## Equipment policy

  Describe in plain language who gets which hardware, like "Sales get a MacBook Air; Engineering get a MacBook Pro with at least 16 GB of RAM", and when you publish, Primo AI turns it into a curated selection for each country you ship to. When you order for someone or set up their onboarding, the catalog shows an **In policy for this employee** section with the right hardware for their profile. It replaces catalog favorites.

  Set it up in **Orders & Shipments > Settings**. See [Equipment policy](/procurement/equipment-policy).
</Update>

<Update label="July 22, 2026" tags={["Helpdesk"]}>
  ## Edit tasks directly from the ticket list

  You can now manage a task without opening it. Every task row on a [ticket](/employees/onboarding-settings#tasks-on-the-ticket) is a compact action bar:

  * **Manual tasks** — change status, priority, tags, and assignee inline. Tag edits batch into a single save when you close the menu. Mark tasks as done in one click, or open the **⋯** menu for more actions.
  * **Onboarding and offboarding steps** — set priority inline and use **→** to jump to the matching stepper step. Status stays read-only so the stepper remains the source of truth.

  The task detail page also gets a new **Actions** menu (view details, view logs, edit, cancel). The edit modal now focuses on title and tags, since you set the assignee inline.
</Update>


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