> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keyboard layouts & localization

> Understand how keyboard layout selection affects Zero-Touch Deployment (ZTD) eligibility when ordering devices.

## Select keyboard layout when ordering

When you order a device, the keyboard you select determines ZTD eligibility.

### Local keyboard (recommended)

Primo applies the standard keyboard for the delivery country and routes the order to a ZTD-authorized supplier.

Examples:

* France → AZERTY
* Belgium → QWERTY BE
* Germany → QWERTZ DE
* United Kingdom → QWERTY UK
* United States → QWERTY US

### Specific keyboard layout

Available options: QWERTY US, QWERTY UK, QWERTY International, QWERTZ, Spanish QWERTY, AZERTY.

<Warning>
  Selecting a keyboard layout that is **not local to the delivery country disables Zero-Touch Deployment**.
</Warning>

## Check ZTD availability by delivery region and keyboard

| Delivery region | Local keyboard                       | ZTD available | Non-local keyboard             | ZTD available |
| --------------- | ------------------------------------ | ------------- | ------------------------------ | ------------- |
| EU              | AZERTY in France; local QWERTY in EU | Yes           | QWERTY US / UK / International | No            |
| UK              | QWERTY UK                            | Yes           | AZERTY / QWERTY US / QWERTZ    | No            |
| US              | QWERTY US                            | Yes           | AZERTY / QWERTY UK / QWERTZ    | No            |

## Common ordering scenarios

* **Delivery to the United States**
  * Local keyboard → ZTD available
  * QWERTY International or AZERTY → ZTD not available

* **Delivery to France (EU)**
  * Local keyboard (AZERTY) → ZTD available
  * QWERTY US or QWERTY International → ZTD not available

* **Delivery to France with a requirement for QWERTY US keyboards**
  * ZTD is not available through Primo's standard ordering flow

## Frequently asked questions

### Why is ZTD unavailable with QWERTY International in France?

ZTD depends on supplier accreditations tied to specific regions. In France, only suppliers providing AZERTY keyboards are accredited for Apple ABM or Microsoft Autopilot. Selecting a non-local keyboard routes the order to a different supplier that is not authorized for ZTD in that region.

### Can I order devices in France with QWERTY US keyboards?

Yes. You have two options:

1. **Place a standard order without ZTD**: select QWERTY US. Suppliers deliver the devices ready to use, without Zero-Touch Deployment.
2. **Submit a special request (longer lead time)**: add a comment to your order requesting **"QWERTY US + ABM"**. Primo checks availability with suppliers. Expected lead time: **3 to 4 weeks**.

### Does selecting "AZERTY" always enable ZTD?

No. If you manually select AZERTY for a delivery **outside France**, ZTD is not available: a France-based, ZTD-authorized supplier cannot handle the order. To ensure ZTD eligibility, always select **Local keyboard** rather than a specific layout.