> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a shipment

> Generate a shipping label and create a return shipment in Primo — either from the offboarding flow or manually from the cockpit.

You can create a shipment in Primo to organize the return of equipment from an employee. There are two entry points: the offboarding flow (recommended) and a manual shipment from the cockpit.

## From the offboarding flow (recommended)

Use this method when offboarding an employee. The employee's address is pre-filled automatically.

1. Go to the employee's **Offboarding** page.
2. Navigate to the **Manage Equipment** step.
3. Enable the toggle **Create a shipping label**.
4. You are redirected to the shipment configuration page.

Continue with the [configuration steps below](#configure-the-shipment).

## From the cockpit (manual)

Use this method to create a shipment independently of an offboarding.

1. Go to **Purchasing > Shipments**.
2. Click **New**.
3. Select the device(s) and/or accessories to ship.
4. Click **Next**.

Continue with the [configuration steps below](#configure-the-shipment).

## Configure the shipment

The following steps apply to both entry points:

<Steps>
  <Step title="Select the sender address">
    Choose where the package is being shipped from (typically the employee's address).
  </Step>

  <Step title="Select the recipient address">
    Choose the destination (typically your office or a warehouse address).
  </Step>

  <Step title="Add notification email addresses">
    In **Shipment Notifications**, add the email address(es) that should receive the shipping label — for example, the employee, an HR admin, or a shared inbox.
  </Step>

  <Step title="Select a billing profile">
    Choose the billing profile that will be charged for the shipment cost.
  </Step>

  <Step title="Add a return box (optional)">
    Purchase a return box to be sent to the employee. The box comes with the shipping label so the employee can package and return the device easily.
  </Step>

  <Step title="Validate">
    Click **Validate** to confirm and generate the shipping label.
  </Step>
</Steps>

## After creating the shipment

* The shipping label is emailed to the address(es) specified in Shipment Notifications within 24 hours.
* The label is also available in **Purchasing > Shipments > Label**.

## Employee instructions

Share the following with the employee:

1. They will receive the shipping label by email within 24 hours.
2. If a return box was ordered, it will arrive separately.
3. They should package the device securely, apply the label, and hand it to the carrier.

## Related articles

* [Track a shipment](/procurement/track-shipment)
* [Customs & international shipments](/procurement/customs-international-shipments)
* [Automated offboardings](/employees/automated-offboardings)