> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Repair partners

> Repair partners available through Primo by country — submit a repair request directly from the device panel in your cockpit.

Primo connects you with local repair partners so you can get devices repaired directly from your cockpit. You can initiate a repair request from any device record without having to contact the partner separately.

## How to request a repair

1. Go to **Devices** in your Primo cockpit and open the device record.
2. Click the **Repair** option in the device panel.
3. Fill out the repair request form describing the issue.
4. The partner will review your request and send a quote.
5. You can accept or decline with no obligation.

## Repair partners

| Partner | Coverage | Devices                       | Notes                        | Contact           |
| ------- | -------- | ----------------------------- | ---------------------------- | ----------------- |
| Reevive | Europe   | Laptops, smartphones, tablets | Free shipping in France only | Via Primo cockpit |

<Info>
  Don't see your country listed? Contact [support@getprimo.com](mailto:support@getprimo.com) — we may have a local partner or can help source one.
</Info>

## About Reevive

Reevive is Primo's primary repair partner. They operate across Europe and handle pickup logistics, provide repair quotes, and return the repaired device. Reevive supports most major brands (Apple, Dell, Lenovo, HP, Samsung, etc.) and common repair types including screen replacements, battery upgrades, and charging port repairs.

Free shipping is available for customers based in **France**. For other European countries, shipping costs are quoted as part of the repair estimate.