> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Open a new country

> Request procurement access for a new country where your employees are located. Learn what's needed to enable ordering and shipping in a new region.

If you need to order equipment for employees in a country not yet enabled on your account, request access from the dashboard.

## Check if the country is supported

Before opening a request, verify that the country is in the supported shipping network:

* See the full list of [delivery countries](/procurement/shipping-countries).

If the country is supported, follow the steps below to activate it.

## Request a new country

To enable procurement in a new country:

<Steps>
  <Step title="Go to Orders & Shipments > Settings" />

  <Step title="Click Shipping countries" />

  <Step title="Select the country from the list">
    If the country is not listed, request it at [support@getprimo.com](mailto:support@getprimo.com). Otherwise, click **Activate country**, enter a postal address located in that country, then click **Save**.
  </Step>

  <Step title="Configure country-specific settings">
    Under **Settings > General > Billing**, configure country-specific settings (such as tax settings), then add a billing profile for the relevant country.
  </Step>
</Steps>

As soon as you request a country, its catalog becomes available in the **Catalog** tab and you can place an order directly.

## What happens after activation

Once a country is enabled:

* You can place orders with delivery addresses in that country.
* Local shipping carriers and lead times apply.
* The country appears in the shipping address selector when placing orders.

## Country-specific considerations

Some countries have:

* Longer lead times due to customs or import processes.
* Limited product availability (not all SKUs ship to all countries).
* Specific warranty conditions.

For questions about a specific country, contact [support@getprimo.com](mailto:support@getprimo.com).

## Request support for a country not yet covered

If the country you need is not in the supported shipping network, request coverage by contacting:

[support@getprimo.com](mailto:support@getprimo.com)

Include the country and any relevant context about expected demand. The Primo team reviews the request and confirms how quickly we can enable shipping there.

## Related articles

* [Delivery countries](/procurement/shipping-countries)
* [Why buy with Primo?](/procurement/why-buy-with-primo)