> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Repairs & warranty claims

> Standard warranty coverage, return policy, and how to handle accidental damage or theft for devices purchased through Primo.

All devices purchased through Primo include standard manufacturer warranty coverage.

## Standard warranty

All products ordered through Primo come with a **1-year manufacturer warranty**. Contact the manufacturer directly for warranty claims.

### Manufacturer contacts

| Manufacturer | Warranty portal                                                                        |
| ------------ | -------------------------------------------------------------------------------------- |
| Apple        | [Check coverage](https://checkcoverage.apple.com/)                                     |
| Dell         | [Support & Warranty](https://www.dell.com/support/contractservices/en-us)              |
| HP           | [Check warranty](https://support.hp.com/fr-fr/check-warranty)                          |
| iiyama       | [Product support](https://iiyama.com/gl_en/support#product-support), typically 3 years |

For other manufacturers, contact [support@getprimo.com](mailto:support@getprimo.com).

## Returns

* **Return window:** 14 days from delivery date.
* **Unopened products:** accepted under standard conditions.
* **Opened products:** accepted only in specific cases (e.g., wrong product delivered).
* **Damaged products:** upload clear photos of the damage when opening a claim on the Primo platform.

To initiate a return, log in to your Primo cockpit and open a claim from the order details.

## Accidental damage & theft

The standard 1-year manufacturer warranty only covers manufacturing defects. It does not cover:

* Accidental damage (drops, liquid spills, screen cracks)
* Theft or loss

### If you added insurance when placing the order

See [Open a support case with AppleCare Enterprise](/procurement/setup-applecare-enterprise#open-a-support-case-with-applecare-enterprise).

### If you did not add insurance

Arrange repairs for accidental damage through the [repair partners](/procurement/local-partners-repair#repair-partners), at your own cost.

### In case of theft

* File a police report.
* Remote-lock or wipe the device from your Primo cockpit immediately.

## Related articles

* [Setup AppleCare for Enterprise](/procurement/setup-applecare-enterprise)
* [Track your order](/procurement/track-your-order)
* [Damaged in transit](/procurement/damaged-parcel)
* [Wrong or defective item received](/procurement/wrong-or-defective-item)
* [Repair partners](/procurement/local-partners-repair)