> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delivery countries

> Current shipping coverage and how to request additional countries.

## Overview

The Procurement module lets you order devices and accessories for your employees, delivered directly to their location. This article explains where Primo ships and what to expect during delivery.

## How delivery works

Hardware suppliers fulfill orders placed through Primo and ship them directly to the delivery address you specify (office, employee's home, or a third-party location).

A few things to know:

* Delivery timelines vary by country and device availability. The dashboard displays estimated lead times at the time of order.
* When you enable zero-touch deployment, suppliers apply the configuration before shipment so devices arrive ready to enroll.
* You receive tracking information once the carrier picks up the shipment.

## Supported countries

Primo currently ships devices to the following countries:

### NORAM

* Canada
* USA

### EMEA

* Austria
* Belgium
* Bosnia
* Bulgaria
* Croatia
* Czech Republic
* Denmark
* Estonia
* Finland
* France
* Germany
* Greece
* Hungary
* Ireland
* Italy
* Latvia
* Lithuania
* Luxembourg
* Netherlands
* Norway
* Poland
* Portugal
* Romania
* Serbia
* Slovakia
* Slovenia
* Spain
* Sweden
* Switzerland
* Turkey
* United Kingdom

### APAC

* Australia
* China
* Hong Kong
* Indonesia
* Malaysia
* New Zealand
* Philippines
* Singapore

### LATAM

* Chile
* Colombia
* Mexico

For more information on enabling a new country on your account, see [Open a new country](/procurement/open-new-country). For details on when returns are accepted and how to submit a request, see [Return & exchange conditions](/procurement/return-conditions).