> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track a shipment

> Follow the progress of equipment return shipments in Primo — understand shipment statuses and access carrier tracking.

Once a shipment is created, you can track its progress directly from the Primo cockpit.

## Access shipments

1. Go to **Purchasing > Shipments**.
2. Click on any shipment to view its details and current status.

## Shipment statuses

| Status               | Meaning                                                                                                      |
| -------------------- | ------------------------------------------------------------------------------------------------------------ |
| **Label created**    | The shipping label has been generated and sent by email. The package has not yet been handed to the carrier. |
| **In transit**       | The carrier has picked up the package and it is on its way.                                                  |
| **Out for delivery** | The package is with the local carrier for final delivery.                                                    |
| **Delivered**        | The carrier has confirmed delivery at the destination.                                                       |
| **Exception**        | There is an issue with the delivery (address problem, failed delivery attempt, customs hold).                |
| **Return to sender** | The package could not be delivered and is being returned to the sender.                                      |

## Track with the carrier

From any shipment in **Purchasing > Shipments**:

1. Open the shipment details.
2. Click the **carrier tracking link** to follow the parcel on the carrier's website.

Carrier tracking updates may take a few hours after the package is handed over.

## Shipment not moving

If a shipment has been in **Label created** status for more than 48 hours:

1. Confirm that the employee has handed the package to the carrier.
2. Check that the shipping label was received (resend from **Purchasing > Shipments > Label** if needed).
3. Contact [support@getprimo.com](mailto:support@getprimo.com) if the issue persists.

## Related articles

* [Create a shipment](/procurement/create-shipment)
* [Customs & international shipments](/procurement/customs-international-shipments)
* [Damaged in transit](/procurement/damaged-parcel)