> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Track your order

> Understand order statuses in Primo and track the progress of your device and accessory orders from placement to delivery.

After you place an order, you can track its status directly from the cockpit. This article explains the different order statuses and what each one means.

## Access your orders

1. In the cockpit, go to **Orders & Shipments > Orders**.
2. Click any order to see its details, status history, and tracking information.

## Order statuses

| Status        | Meaning                                                                                |
| ------------- | -------------------------------------------------------------------------------------- |
| **Placed**    | The order has been created but not yet submitted.                                      |
| **Confirmed** | The order has been submitted and accepted by Primo.                                    |
| **Shipped**   | The order has left the warehouse and is in transit. Tracking information is available. |
| **Closed**    | The carrier has confirmed delivery.                                                    |
| **Cancelled** | The order was cancelled before shipment.                                               |

### Purchase delivery statuses

| Status        | Meaning                                                         |
| ------------- | --------------------------------------------------------------- |
| **Pending**   | The purchase has not yet been processed by our operations team. |
| **Fulfilled** | The purchase has been processed by our operations team.         |
| **Shipped**   | The purchase has been shipped by the wholesaler.                |
| **Delivered** | The purchase has been delivered.                                |

## Track a shipped order

After an order reaches **Shipped** status:

1. Open the order in **Orders & Shipments > Orders**.
2. Click the **Tracking** link to follow the shipment with the carrier.

Tracking information is provided by the carrier and may take a few hours to update after the order ships.

## Lead times

Lead times vary by product and country. Typical lead times:

* **In-stock items:** 2-5 business days for delivery in Europe.
* **Built-to-order (Mac, premium laptops):** 5-15 business days depending on configuration and destination.
* **International orders:** may have longer lead times due to customs.

For questions about a specific order, contact [support@getprimo.com](mailto:support@getprimo.com) with your order number.

## Related articles

* [Damaged in transit](/procurement/damaged-parcel)
* [Repairs & warranty claims](/procurement/repairs-warranty-claims)
* [Create a shipment](/procurement/create-shipment)