> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage tracked applications

> Tracked applications allow for manual recording and monitoring of employee accounts, with designated owners responsible for managing account changes during onboarding or offboarding processes, ensuring centralized and updated tracking of account information.

Tracked applications are SaaS applications not connected for provisioning. Connecting them allows administrators to manually record and monitor employee accounts. This ensures complete visibility and centralized tracking of account information for each account, even when the SaaS cannot be provisioned.

## Assign an owner to a tracked application

* Each tracked application can have an **owner**.
* The owner is usually the person with an administrator account on this connected app.
* The owner is responsible for completing account-related tasks.

## Request account changes in tracked applications

Only administrators can request account changes for tracked applications.

These requests can be initiated in two ways:

* During an employee's **onboarding or offboarding process**
* Directly from the **employee's profile**

Once a request is submitted:

1. Primo notifies the application's owner.
2. The owner receives a **task** to complete (create, modify, or delete the account in the connected app).
3. After completing the action in the connected app, the owner confirms the task.
4. The confirmation updates the account information, keeping the tracking up to date.

### How tasks are grouped

When provisioning or deprovisioning multiple applications for the same employee (for example, during onboarding or offboarding), related tasks are grouped into a single ticket:

* **Single application**: A ticket is created with a title like "Create account for John Doe on Slack".
* **Multiple applications**: A ticket is created with a title like "Create accounts for John Doe", containing multiple tasks — one per application.

This grouping reduces notification noise and helps application owners manage related tasks efficiently.

<Info>
  ### Types of tasks available

  Tasks can be created to track the following actions:

  * **Create** an account
  * **Modify** an account
  * **Delete** an account
</Info>