> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect several instances of the same SaaS

> Connect each Google Workspace, Microsoft Entra tenant or other SaaS your entities run, and manage each one on its own page.

Some companies run the same SaaS more than once: one Google Workspace per subsidiary, or a separate Microsoft Entra tenant for a newly acquired entity. Connect each of them to Primo as its own instance. Each instance has its own connection, accounts and settings. To connect a SaaS for the first time, see [Connect your SaaS](/saas/connect-apps).

## Add another instance

<Steps>
  <Step title="Go to SaaS > Directory and click Add a SaaS">
    Under **Or choose from our catalog of SaaS**, click the SaaS, even if you already added it.
  </Step>

  <Step title="Open the new instance">
    Primo adds a new instance and opens its page. It takes the name of the SaaS, followed by a number when that name is already used: *Slack (2)*, *Slack (3)*.
  </Step>

  <Step title="Connect the instance">
    Follow the on-screen instructions on its page, as for any SaaS. For Google Workspace or Microsoft Entra ID, sign in with an administrator account of the tenant this instance covers. See [Connect your email provider](/saas/get-started/connect-email-provider).
  </Step>
</Steps>

There is no limit on the number of instances.

<Info>
  Adding a SaaS from the catalog requires SaaS Management, except for Google Workspace, Microsoft Entra ID and Vanta. Without it, the other SaaS show a star icon in the catalog, and clicking one opens the SaaS Management upgrade window.
</Info>

## Rename an instance

Give each instance a name your team recognizes, such as the entity or the domain it covers.

<Steps>
  <Step title="Open the instance from SaaS > Directory">
    Click its name at the top of the page.
  </Step>

  <Step title="Type the new name">
    Press **Enter** to save, or **Escape** to cancel.
  </Step>
</Steps>

Renaming requires the **Manage SaaS** permission. The new name shows wherever the instance appears, including the SaaS list and the accounts on employee profiles.

## Understand how instances work

* Each instance has its own row in **SaaS > Directory** and its own page, with its own accounts, licences and provisioning rules.
* On an employee's profile, the accounts of one instance are listed together, and each account shows the name of its instance.
* An account found by [SaaS discovery](/saas/get-started/activate-saas-discovery) goes to the instance that already has an account with that email. Otherwise it goes to the instance with the most accounts on the same email domain. If none matches, it goes to the instance added first.
* At offboarding, each instance where the leaver has an account is listed separately, and Primo deprovisions the leaver on the instances selected for deprovisioning.
* You can connect SSO on each instance separately, with its own service provider identifier.
* When an instance is your company's email provider, Primo adds its email domain to your company's domains when it's missing, and checks again at each sync. Your other domains stay as they are. Only one instance can be your company's email provider.
* Windows Autopilot keeps using the Microsoft Entra instance it was set up with.

## What if the tenant is already connected?

A Google Workspace or Microsoft Entra tenant can be connected to one instance of that SaaS only. If another instance already uses it, Primo refuses the connection and saves nothing. When it can, the message names the instance that holds the tenant. Connect another tenant, or keep using that instance. Reconnecting an instance to its own tenant still works.

## Contact

If an instance doesn't connect or accounts land on the wrong instance, contact [support@getprimo.com](mailto:support@getprimo.com) with:

* The SaaS and the names of its instances
* The tenant or the domain you tried to connect
* The error message Primo showed, if any

## Related articles

* [Connect your SaaS](/saas/connect-apps)
* [Connect your email provider](/saas/get-started/connect-email-provider)
* [Manage your SaaS](/saas/manage-tracked-apps)


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