> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk overview

> Collect IT tickets from Slack, email, and Microsoft Teams, and let the Helpdesk Agent answer them.

Employees raise tickets where they already work. Each ticket stays in sync with its Slack thread, email thread, or Teams conversation, and the Helpdesk Agent can answer it before your team does.

<CardGroup cols={3}>
  <Card title="Slack" icon="slack" href="/tickets/slack">
    Connect your Slack workspace to create tickets from Slack and keep a ticket and its Slack thread in sync.
  </Card>

  <Card title="Email" icon="envelope" href="/tickets/email">
    Turn emails sent or forwarded to your inbound address into tickets, and keep each ticket in sync with its email thread.
  </Card>

  <Card title="Microsoft Teams" icon="microsoft" href="/tickets/teams">
    Connect your Microsoft 365 tenant to create tickets from Teams channels and chats, and keep each ticket in sync with its Teams thread.
  </Card>
</CardGroup>

***

## Let Primo AI work your tickets

<Card title="Helpdesk Agent" icon="messages" href="/tickets/helpdesk-agent">
  Let Primo AI answer and work your IT tickets, one at a time or every ticket employees raise, with approval before it changes anything beyond the ticket.
</Card>


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