Communication resources - Primo Documentation

Suggested rollout timeline

Day	Actions
Day 1	Send the rollout email + enrollment invitations from the cockpit
Day 3	Check first enrollments; send a Slack/Teams reminder
Day 7	Primo automatically re-sends the invitation to unenrolled employees
Day 10	Send the reminder email to latecomers
Day 14	Final reminder if needed

Email templates

Initial email
Reminder email

Subject: Primo — Securing our devices Hi all, We’re rolling out Primo, our new device management solution, to secure our company equipment. You’ll receive a separate email from support@getprimo.com shortly with a personal installation link. The installation takes less than 2 minutes and won’t disrupt your work. Once installed, Primo will apply a few security configurations to your device:

Password policy and screen lock

Disk encryption and recovery key storage

Automatic security updates

Primo is not a monitoring tool — it cannot access your personal files, messages, or browsing history. Please complete the installation by [deadline]. If you have any questions, reply to this email or contact support@getprimo.com. Thanks

Slack / Teams templates

Initial message

🚀 Primo deployment — action required We’re starting the rollout of Primo, our device management solution, today. You’ll receive an email from support@getprimo.com with your personal installation link. Installation takes less than 2 minutes — please complete it by [deadline]. Questions? Contact us or write to support@getprimo.com.

Reminder message

⚠️ Reminder — Primo installation A quick reminder for those who haven’t installed Primo yet. Check your inbox for the installation email and complete the setup today. Need help? Contact us or write to support@getprimo.com.