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GET
/
tickets
/
{ticketId}
Get a ticket by ID
curl --request GET \
  --url https://api.getprimo.com/tickets/{ticketId} \
  --header 'Authorization: Bearer <token>'
{
  "id": "<string>",
  "reference": "<string>",
  "title": "<string>",
  "assignee": {
    "type": "<string>",
    "email": "<string>"
  },
  "dueDate": "2023-11-07T05:31:56Z",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "tasks": [
    {
      "id": "<string>",
      "ticketId": "<string>",
      "title": "<string>",
      "assignee": {
        "type": "<string>",
        "email": "<string>"
      }
    }
  ],
  "comments": [
    {
      "id": "<string>",
      "text": "<string>",
      "creator": {
        "type": "<string>",
        "employeeId": "<string>"
      },
      "createdAt": "2023-11-07T05:31:56Z"
    }
  ]
}

Documentation Index

Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt

Use this file to discover all available pages before exploring further.

Key: Read Scope: Company

Authorizations

​
Authorization
string
header
required

Use your Primo API key in the Authorization header as Bearer <API_KEY>.

Path Parameters

​
ticketId
string
required

Response

default - application/json
​
id
string
required
​
reference
string
required
​
title
string
required
​
status
enum<string>
required
Available options:
PENDING,
IN_PROGRESS,
COMPLETED,
CANCELLED
​
priority
enum<string> | null
required
Available options:
LOW,
MEDIUM,
HIGH
​
assignee
object
required
​
dueDate
string<date-time> | null
required
Pattern: ^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$
​
createdAt
string<date-time>
required
Pattern: ^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$
​
updatedAt
string<date-time>
required
Pattern: ^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$
​
tasks
object[]
required
​
comments
object[]
required