Employee Enrollment Guide

This article will guide you step by step through installing Primo on your device. This installation is crucial for your company’s fleet management. Some context before we begin:

• Primo is the tool your company uses to track, manage, and secure its devices.
• FleetDM is the Mobile Device Management (MDM) solution deployed by Primo.

The procedure is simple and quick: it takes less than 2 minutes.

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Step 1: Access the Primo enrollment space

You can access the Primo enrollment space in two different ways.

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Option 1: Access the enrollment from the invitation email

If you received an enrollment email titled “Invite to join <Company Name> on Primo”:

1. Open the enrollment email.
2. Click Enroll my computer on Primo.
3. You are redirected to the Primo enrollment web page.

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Option 2: Access the enrollment from a direct link

If your administrator shared an enrollment link with you: open the link and you are directly redirected to the Primo enrollment web page.

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Step 2: Authenticate

Once on the Primo enrollment page:

1. Enter your professional email address (or your personal email address if you are new to the company).
2. Enter the 6-digit verification code sent to your email address.

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Step 3: Start the installation

After logging in, Primo will prompt you to install the MDM on your device.

1. Choose one of the following options:
   • If a device is already assigned to you, select it and click Enroll.
   • If no device is assigned to you, click Deploy MDM on another device.
2. Select your device OS (Windows, MacOS, Linux, iOS, Android) and download installer.
3. Follow the installation instructions corresponding to your operating system.

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Installation on macOS

1. Install the agent to your device
   1. Locate the file primo-enrollment.mobileconfig downloaded to your device
   2. Double-click the file. A system message confirms that the profile has been downloaded and must now be installed.
2. Install the profile to your device
   1. Open System Settings and go to General > Device Management (You can also use the search field in System Settings and search for Device Management.)
   2. Select the profile in the list and double-click on “<Your Company> Enrollment”
   3. Click Enroll at the bottom left of the window.
   4. Enter your administrator password to confirm the installation.

The enrollment is complete. You will receive a confirmation email.

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Installation on Windows

1. Double-click on the “primo-enrollment.msi” file that has been downloaded
2. A Windows security window opens, continue by clicking on “Yes”
3. The enrollment is complete. You will receive a confirmation email.

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Installation on iOS

1. Go to Settings > General > Device Management
2. Select and install the profile MDM Primo
3. Confirm the installation by entering your unlock code if prompted

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Installation on Android

1. Follow the Android enrollment steps
2. When prompted for login credentials, enter your Primo login information