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At Primo, we aim to ensure a seamless experience for managing returns and warranty claims. Below are the details on how to handle returns and repairs for products purchased through us.

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1. Return Conditions

  • Return Window: Customers have 14 days from the delivery date to request a return.
  • Product Condition:
    • Unopened Products: Returns are accepted under standard conditions.
    • Opened Products: Returns are only accepted in specific cases, such as when the wrong product was delivered.
  • How to Start a Return: Log in to your Primo platform to initiate the return process.

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2. Damaged Products

If the product is damaged, please upload clear photos of the damage when opening a claim on the Primo platform.

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3. Warranty Information

All products come with a 1-year manufacturer warranty. You can contact the manufacturer directly for guidance on warranty claims.

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Manufacturer Contact Details:

Here is a list of key manufacturers and their contact information:
  • Apple: Check your device coverage with this link.
  • Dell: Support Services & Warranty with this link.
  • HP: Support Services & Warranty with this link.
  • iiyama: Support Services & Warranty with this link. They usually offer 3 years of warranty.
For other manufacturers, please contact Primo at support@getprimo.com. For Apple repairs, Primo provides a list of authorized and non-authorized repair providers based on your request. Submit your repair request, and we will return to you with a quote.

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4. International Customers

Returns and repairs are also available for international customers. Please note that conditions may vary by country, especially regarding shipping costs, which may increase for certain regions.

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5. Need Assistance?

If you need help or have questions, please contact our support team at support@getprimo.com. This service is available to assist you in special cases.