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Create a shipment to organize the return of equipment from an employee. There are two entry points: an offboarding (recommended) or a manual shipment from the cockpit.

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Start the shipment

Recommended when offboarding an employee. The employee’s address is pre-filled automatically.
1

Open the offboarding

Go to the employee’s Offboarding page.
2

Go to the Manage Equipment step

Navigate to the Manage Equipment step.
3

Enable the shipping label

Enable the toggle Create a shipping label. You are redirected to the shipment configuration page.
Continue with the configuration steps below.

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Configure the shipment

The following steps apply to both entry points:
1

Select the sender address

Choose where the package is being shipped from (typically the employee’s address).
2

Select the recipient address

Choose the destination (typically your office or a warehouse address).
3

Add notification email addresses

In Shipment Notifications, add the email address(es) that should receive the shipping label — for example, the employee, an HR admin, or a shared inbox.
4

Select a billing profile

Choose the billing profile that will be charged for the shipment cost.
5

Add a return box (optional)

Purchase a return box to be sent to the employee. The box comes with the shipping label so the employee can package and return the device easily.
6

Validate

Click Validate to confirm and generate the shipping label.

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After creating the shipment

  • The shipping label is emailed to the address(es) specified in Shipment Notifications within 24 hours.
  • The label is also available in Orders & Shipments > Shipments > Label.

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Employee instructions

Share the following with the employee:
  • They receive the shipping label by email within 24 hours.
  • If a return box was ordered, it arrives separately.
  • They package the device securely, apply the label, and hand it to the carrier.