Track a shipment

Once a shipment is created, you can track its progress directly from the Primo cockpit.

Access shipments

Status	Meaning
Label created	The shipping label has been generated and sent by email. The package has not yet been handed to the carrier.
In transit	The carrier has picked up the package and it is on its way.
Out for delivery	The package is with the local carrier for final delivery.
Delivered	The carrier has confirmed delivery at the destination.
Exception	There is an issue with the delivery (address problem, failed delivery attempt, customs hold).
Return to sender	The package could not be delivered and is being returned to the sender.

From any shipment in Purchasing > Shipments:

Open the shipment details.
Click the carrier tracking link to follow the parcel on the carrier’s website.

Carrier tracking updates may take a few hours after the package is handed over.

If a shipment has been in Label created status for more than 48 hours:

Confirm that the employee has handed the package to the carrier.
Check that the shipping label was received (resend from Purchasing > Shipments > Label if needed).
Contact support@getprimo.com if the issue persists.