Access shipments
- Go to Purchasing > Shipments.
- Click on any shipment to view its details and current status.
Shipment statuses
| Status | Meaning |
|---|---|
| Label created | The shipping label has been generated and sent by email. The package has not yet been handed to the carrier. |
| In transit | The carrier has picked up the package and it is on its way. |
| Out for delivery | The package is with the local carrier for final delivery. |
| Delivered | The carrier has confirmed delivery at the destination. |
| Exception | There is an issue with the delivery (address problem, failed delivery attempt, customs hold). |
| Return to sender | The package could not be delivered and is being returned to the sender. |
Track with the carrier
From any shipment in Purchasing > Shipments:- Open the shipment details.
- Click the carrier tracking link to follow the parcel on the carrier’s website.
Shipment not moving
If a shipment has been in Label created status for more than 48 hours:- Confirm that the employee has handed the package to the carrier.
- Check that the shipping label was received (resend from Purchasing > Shipments > Label if needed).
- Contact support@getprimo.com if the issue persists.