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Agents are Primo AI working on a defined job inside the rules you write. They run in the background, act within your policies, and ask for your approval before anything goes beyond that mandate. Agents are included in your plan.

Available agents

Compliance issue auto remediation

Fixes compliance issues without a manual ticket. Primo AI re-pushes the profile, script, or package, then checks that the device reports compliant.

IT support agent

Picks up every ticket an employee raises, answers from your data, and hands the rest to your team with the context it gathered.

Agentic onboarding

Opens one ticket per new hire with a task per step. Automatic steps run on the scheduled date, and Primo AI moves the equipment step forward.

Custom fields autofill

Fills a custom field on every new record, and on existing ones if you choose, from a one-sentence instruction.

Where to turn them on