Built-in agents - Primo Documentation

Built-in agents are Primo AI working on a defined job inside the rules you write. They run in the background, act within your policies, and ask for your approval before anything goes beyond that mandate. Built-in agents are included in your plan. To build an agent for a job of your own, see Custom agents.

Available agents

MDM Remediation Agent

Let Primo AI work your compliance tickets under a written policy: turn it on, understand its default behavior, narrow it, and steer it from the ticket.

Helpdesk Agent

Let Primo AI answer and work your IT tickets, one at a time or every ticket employees raise, with approval before it changes anything beyond the ticket.

Equipment Agent

Let Primo AI pick, agree, and order a new hire’s device from your policies, with your approval on the onboarding ticket.

Where to turn them on

Agent	Where	Guide
MDM Remediation Agent	Compliance > Compliance issue settings > publish the AI Remediation policy	MDM Remediation Agent
Helpdesk Agent	Per ticket: AI agent on the ticket. For every ticket: Tickets > Settings > Ticket defaults > IT support agent	Helpdesk Agent
Equipment Agent	Employees > Settings > Onboarding > Purchase equipment step > Automatic	Equipment Agent

Custom agents: build your own agent, or start from a template.
Primo AI: chat with the assistant from any page.
Knowledge base items: the policies and procedures agents draw on.
Connectors: let agents act in systems outside Primo.