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Employees raise tickets where they already work. Each ticket stays in sync with its Slack thread, email thread, or Teams conversation, and the Helpdesk Agent can answer it before your team does.

Slack

Connect your Slack workspace to create tickets from Slack and keep a ticket and its Slack thread in sync.

Email

Turn emails sent or forwarded to your inbound address into tickets, and keep each ticket in sync with its email thread.

Microsoft Teams

Connect your Microsoft 365 tenant to create tickets from Teams channels and chats, and keep each ticket in sync with its Teams thread.

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Let Primo AI work your tickets

Helpdesk Agent

Put Primo AI on your IT tickets, one at a time or on every ticket employees raise — it answers from your data, acts on the ticket, asks the right person before changing anything else, and hands the rest to your team with a task.