Overview
Primo operates as a B2B procurement platform, so returns work differently from consumer purchases. Primo does not accept returns as standard. Once a supplier fulfills and delivers an order, you cannot return it except in the following cases:- The supplier delivered the device in error (wrong model, wrong configuration, or a duplicate shipment caused by a supplier mistake)
- The device arrived visibly damaged
Conditions that void return eligibility
- The box has been opened
- The device shows signs of use
- You did not submit the return request promptly after delivery [INSERT TIMEFRAME, e.g. within 48 hours]
Request a return
If your order qualifies for a return, open a ticket through the dashboard and include:- Your order number
- A description of the issue
- Photos of the device and packaging (required for damage claims)