Standard warranty
All products ordered through Primo come with a 1-year manufacturer warranty. Contact the manufacturer directly for warranty claims.Manufacturer contacts
For other manufacturers, contact support@getprimo.com.
Returns
- Return window: 14 days from delivery date.
- Unopened products: accepted under standard conditions.
- Opened products: accepted only in specific cases (e.g., wrong product delivered).
- Damaged products: upload clear photos of the damage when opening a claim on the Primo platform.
Accidental damage & theft
The standard 1-year manufacturer warranty only covers manufacturing defects. It does not cover:- Accidental damage (drops, liquid spills, screen cracks)
- Theft or loss
If you added insurance when placing the order
See Open a support case with AppleCare Enterprise.If you did not add insurance
Arrange repairs for accidental damage through the repair partners, at your own cost.In case of theft
- File a police report.
- Remote-lock or wipe the device from your Primo cockpit immediately.