Standard warranty
All products ordered through Primo come with a 1-year manufacturer warranty. Contact the manufacturer directly for warranty claims.Manufacturer contacts
For other manufacturers, contact support@getprimo.com.
Returns
Returns and exchanges follow their own conditions and deadlines. See Returns & exchanges for the return window, what voids eligibility, and how to submit a request.Accidental damage & theft
The standard 1-year manufacturer warranty only covers manufacturing defects. It does not cover:- Accidental damage (drops, liquid spills, screen cracks)
- Theft or loss
If you added insurance when placing the order
See Open a support case with AppleCare Enterprise.If you did not add insurance
Arrange repairs for accidental damage through the repair partners, at your own cost.In case of theft
- File a police report.
- Remote-lock or wipe the device from the cockpit immediately.