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After you place an order, you can track its status directly from the cockpit. This article explains the different order statuses and what each one means.

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Access your orders

1

Open your orders

In the cockpit, go to Orders & Shipments > Orders.
2

Open an order

Click any order to see its details, status history, and tracking information.

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Order statuses

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Purchase delivery statuses

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Track a shipped order

After an order reaches Shipped status:
1

Open the order

Open the order in Orders & Shipments > Orders.
2

Follow the shipment

Click the Tracking link to follow the shipment with the carrier.
Tracking information is provided by the carrier and may take a few hours to update after the order ships.

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Get notified when a delivery date changes

When the estimated delivery date of a purchase moves to another day, Primo emails the people who get your order’s shipping email. The email gives the order number, the products, who they’re assigned to, the new date, and a link to track the order. You get no email for the first estimated date. When the date changes as the purchase ships, only the shipping email goes out.

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Lead times

Lead times vary by product and country. Typical lead times:
  • In-stock items: 2-5 business days for delivery in Europe.
  • Built-to-order (Mac, premium laptops): 5-15 business days depending on configuration and destination.
  • International orders: may have longer lead times due to customs.
For questions about a specific order, contact support@getprimo.com with your order number.