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After you place an order, you can track its status directly from the cockpit. This article explains the different order statuses and what each one means.

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Access your orders

  1. In the cockpit, go to Orders & Shipments > Orders.
  2. Click any order to see its details, status history, and tracking information.

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Order statuses

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Purchase delivery statuses

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Track a shipped order

After an order reaches Shipped status:
  1. Open the order in Orders & Shipments > Orders.
  2. Click the Tracking link to follow the shipment with the carrier.
Tracking information is provided by the carrier and may take a few hours to update after the order ships.

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Lead times

Lead times vary by product and country. Typical lead times:
  • In-stock items: 2-5 business days for delivery in Europe.
  • Built-to-order (Mac, premium laptops): 5-15 business days depending on configuration and destination.
  • International orders: may have longer lead times due to customs.
For questions about a specific order, contact support@getprimo.com with your order number.