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Once an order is placed through Primo, you can track its status directly from the cockpit. This article explains the different order statuses and what each one means.

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Access your orders

  1. Go to Purchasing > Orders.
  2. Click on any order to see its details, status history, and tracking information.

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Order statuses

StatusMeaning
DraftThe order has been created but not yet submitted.
Pending approvalThe order is awaiting internal approval (if an approval workflow is configured).
ConfirmedThe order has been submitted and accepted by Primo.
ProcessingPrimo is preparing the order with the supplier or manufacturer.
ShippedThe order has left the warehouse and is in transit. Tracking information is available.
DeliveredThe carrier has confirmed delivery.
CancelledThe order was cancelled before shipment.
Return requestedA return has been initiated.
ReturnedThe return has been received and processed.

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Track a shipped order

Once an order reaches Shipped status:
  1. Open the order in Purchasing > Orders.
  2. Click on the Tracking link to follow the shipment with the carrier.
Tracking information is provided by the carrier and may take a few hours to update after the order ships.

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Lead times

Lead times vary by product and country. Typical lead times:
  • In-stock items: 2–5 business days for delivery in Europe.
  • Built-to-order (Mac, premium laptops): 5–15 business days depending on configuration and destination.
  • International orders: may have longer lead times due to customs.
For questions about a specific order, contact support@getprimo.com with your order number.