Select keyboard layout when ordering
When you order a device, the keyboard you select determines ZTD eligibility.Local keyboard (recommended)
Primo applies the standard keyboard for the delivery country and routes the order to a ZTD-authorized supplier. Examples:- France → AZERTY
- Belgium → QWERTY BE
- Germany → QWERTZ DE
- United Kingdom → QWERTY UK
- United States → QWERTY US
Specific keyboard layout
Available options: QWERTY US, QWERTY UK, QWERTY International, QWERTZ, Spanish QWERTY, AZERTY.Check ZTD availability by delivery region and keyboard
Common ordering scenarios
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Delivery to the United States
- Local keyboard → ZTD available
- QWERTY International or AZERTY → ZTD not available
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Delivery to France (EU)
- Local keyboard (AZERTY) → ZTD available
- QWERTY US or QWERTY International → ZTD not available
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Delivery to France with a requirement for QWERTY US keyboards
- ZTD is not available through Primo’s standard ordering flow
Frequently asked questions
Why is ZTD unavailable with QWERTY International in France?
ZTD depends on supplier accreditations tied to specific regions. In France, only suppliers providing AZERTY keyboards are accredited for Apple ABM or Microsoft Autopilot. Selecting a non-local keyboard routes the order to a different supplier that is not authorized for ZTD in that region.Can I order devices in France with QWERTY US keyboards?
Yes. You have two options:- Place a standard order without ZTD: select QWERTY US. Suppliers deliver the devices ready to use, without Zero-Touch Deployment.
- Submit a special request (longer lead time): add a comment to your order requesting “QWERTY US + ABM”. Primo checks availability with suppliers. Expected lead time: 3 to 4 weeks.