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Primo supports procurement and shipping in 30+ countries. If you need to order equipment for employees in a country not yet enabled on your account, you can request it to be opened.

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Check if the country is supported

Before opening a request, verify that the country is in Primo’s supported shipping network: If the country is listed as supported, you can follow the steps below to activate it.

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Request a new country

To enable procurement in a new country:
  1. Go to Purchasing > Settings.
  2. Click Add a country.
  3. Select the country from the list.
  4. Provide the billing profile to use for orders in that country.
  5. Submit the request.
Primo’s team will review the request and confirm activation, typically within 1–2 business days.

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What happens after activation

Once a country is enabled:
  • You can place orders with delivery addresses in that country.
  • Local shipping carriers and lead times apply.
  • The country appears in the shipping address selector when placing orders.

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Country-specific considerations

Some countries may have:
  • Longer lead times due to customs or import processes.
  • Limited product availability (not all SKUs ship to all countries).
  • Specific warranty conditions.
For questions about a specific country or to request a country not in the supported list, contact support@getprimo.com.