Check if the country is supported
Before opening a request, check that the country is in the list of delivery countries. If it is, follow the steps below to activate it. If the country is not covered, email support@getprimo.com with the country and any relevant context about expected demand. The Primo team reviews the request and confirms how quickly Primo can enable shipping there.Request a new country
To enable procurement in a new country:1
Go to Orders & Shipments > Settings
2
Click Shipping countries
3
Select the country from the list
If the country is not listed, request it as described in Check if the country is supported. Otherwise, click Activate country, enter a postal address located in that country, then click Save.
4
Add a billing profile for the country
In Orders & Shipments > Settings, go to the Billing profiles section and click New billing profile. Enter a Name and select the Country where the billed entity is registered, then click Create. The country sets the invoice currency: EUR for eurozone countries, USD for all others.Complete the profile’s billing details and payment method in Hyperline. The profile shows Ready once it has a payment method, and Incomplete until then.
What happens after activation
Once a country is enabled:- You can place orders with delivery addresses in that country.
- Local shipping carriers and lead times apply.
- The country appears in the shipping address selector when placing orders.
Country-specific considerations
Some countries have:- Longer lead times due to customs or import processes.
- Limited product availability (not all SKUs ship to all countries).
- Specific warranty conditions.