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If you need to order equipment for employees in a country not yet enabled on your account, request access from the dashboard.

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Check if the country is supported

Before opening a request, verify that the country is in the supported shipping network: If the country is supported, follow the steps below to activate it.

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Request a new country

To enable procurement in a new country:
1

Go to Orders & Shipments > Settings

2

Click Shipping countries

3

Select the country from the list

If the country is not listed, request it at support@getprimo.com. Otherwise, click Activate country, enter a postal address located in that country, then click Save.
4

Configure country-specific settings

Under Settings > General > Billing, configure country-specific settings (such as tax settings), then add a billing profile for the relevant country.
As soon as you request a country, its catalog becomes available in the Catalog tab and you can place an order directly.

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What happens after activation

Once a country is enabled:
  • You can place orders with delivery addresses in that country.
  • Local shipping carriers and lead times apply.
  • The country appears in the shipping address selector when placing orders.

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Country-specific considerations

Some countries have:
  • Longer lead times due to customs or import processes.
  • Limited product availability (not all SKUs ship to all countries).
  • Specific warranty conditions.
For questions about a specific country, contact support@getprimo.com.

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Request support for a country not yet covered

If the country you need is not in the supported shipping network, request coverage by contacting: support@getprimo.com Include the country and any relevant context about expected demand. The Primo team reviews the request and confirms how quickly we can enable shipping there.