Skip to main content

Overview

The Procurement module lets you order devices and accessories for your employees, delivered directly to their location. This article explains where Primo ships and what to expect during delivery.

How delivery works

Hardware suppliers fulfill orders placed through Primo and ship them directly to the delivery address you specify (office, employee’s home, or a third-party location). A few things to know:
  • Delivery timelines vary by country and device availability. The dashboard displays estimated lead times at the time of order.
  • When you enable zero-touch deployment, suppliers apply the configuration before shipment so devices arrive ready to enroll.
  • You receive tracking information once the carrier picks up the shipment.

Supported countries

Primo currently ships devices to the following countries:

NORAM

  • Canada
  • USA

EMEA

  • Austria
  • Belgium
  • Bosnia
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom

APAC

  • Australia
  • China
  • Hong Kong
  • Indonesia
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore

LATAM

  • Chile
  • Colombia
  • Mexico
For more information on enabling a new country on your account, see Open a new country. For details on when returns are accepted and how to submit a request, see Return conditions.