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Primo manages product availability on a per-country basis. Before you can place orders for a given country, that country must be configured in your workspace settings.

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Add a country to your catalog

Each country you want to order from or ship to must be added individually:
  1. Go to Orders & Shipments > Settings.
  2. Click Add country.
  3. Select the country from the list.
  4. Configure any country-specific settings (e.g. preferred carrier, tax settings).
  5. Save.
Repeat for each country where you have employees or want to source equipment.
Countries are managed independently — adding one country does not affect the catalog or settings of other countries.

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Request a missing product

If a product is available in your country but not yet listed in the Primo catalog:
  1. Open the Catalog section in your cockpit.
  2. Click Add in the top right corner.
  3. Fill in the product details:
    • Complete product name and model number
    • Manufacturer information
    • Technical specifications
    • Country where the product should be available
  4. Submit.
Our team will review your request and add the product to the appropriate country catalog.