Skip to main content
Primo manages product availability on a per-country basis. Before you can place orders for a given country, that country must be configured in your workspace settings.

​
Add a country to your catalog

Each country you want to order from or ship to must be added individually:
1

Open the settings

Go to Orders & Shipments > Settings.
2

Add a country

Click Add country, then select the country from the list.
3

Configure the country

Configure any country-specific settings, such as the preferred carrier or tax settings.
4

Save

Repeat for each country where you have employees or want to source equipment.
Countries are managed independently — adding one country does not affect the catalog or settings of other countries.

​
Request a missing product

If a product is available in your country but not yet listed in the catalog:
1

Open the catalog

Open the Catalog section in the cockpit.
2

Add a product

Click Add in the top right corner.
3

Fill in the product details

  • Complete product name and model number
  • Manufacturer information
  • Technical specifications
  • Country where the product should be available
4

Submit the request

The Primo team reviews your request and adds the product to the appropriate country catalog.