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Tracked applications are SaaS applications not connected for provisioning. Connecting them allows administrators to manually record and monitor employee accounts. This ensures complete visibility and centralized tracking of account information for each account, even when the SaaS cannot be provisioned.

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Assign an owner to a tracked application

  • Each tracked application can have an owner.
  • The owner is usually the person with an administrator account on this connected app.
  • The owner is responsible for completing account-related tasks.

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Request account changes in tracked applications

Only administrators can request account changes for tracked applications. These requests can be initiated in two ways:
  • During an employee’s onboarding or offboarding process
  • Directly from the employee’s profile
Once a request is submitted:
  1. Primo notifies the application’s owner.
  2. The owner receives a task to complete (create, modify, or delete the account in the connected app).
  3. After completing the action in the connected app, the owner confirms the task.
  4. The confirmation updates the account information, keeping the tracking up to date.

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How tasks are grouped

When provisioning or deprovisioning multiple applications for the same employee (for example, during onboarding or offboarding), related tasks are grouped into a single ticket:
  • Single application: A ticket is created with a title like “Create account for John Doe on Slack”.
  • Multiple applications: A ticket is created with a title like “Create accounts for John Doe”, containing multiple tasks — one per application.
This grouping reduces notification noise and helps application owners manage related tasks efficiently.

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Types of tasks available

Tasks can be created to track the following actions:
  • Create an account
  • Modify an account
  • Delete an account