Documentation Index
Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
Use this file to discover all available pages before exploring further.
| macOS | Windows | Linux | iOS / iPadOS | Android |
|---|
| ✅ | ✅ | ✅ | ✅ | ❌ |
How to wipe a device
- Go to Devices and open the device details page.
- Click Actions > Wipe.
- Select the wipe mode (where applicable).
- Confirm the action.
The device receives a Wipe pending status. Once acknowledged, it updates to Wiped.
On macOS, a remote wipe erases all user data and reinstalls macOS from recovery. The device is returned to factory defaults.
- If the device has Activation Lock enabled, disable it first or make sure it has procedure.
- For Zero Touch-enabled devices, the Mac will automatically re-enroll on first boot.
- Otherwise, the employee must re-enroll manually.
Primo offers two wipe modes for Windows: Standard wipe and Hard wipe. Each maps to a different Microsoft MDM command and has different behavior. | Standard wipe | Hard wipe |
|---|
| Microsoft command | doWipe | doWipeProtected |
| What it does | Factory reset equivalent to Reset this PC > Remove everything | Fully cleans the internal drive and keeps retrying until complete |
| Can be interrupted | Yes — power-cycling can stop the process | No — resumes automatically after any interruption |
| If interrupted | Attempts roll-back; if roll-back fails, device may be unusable | Retries on next boot until complete |
| Risk of unbootable device | Low | Higher |
| Best for | Device reassignment, routine refresh | Lost or stolen devices, confirmed security incidents |
| Scenario | Recommended mode |
|---|
| Device lost or stolen | Hard wipe — ensures data is erased even if the process is interrupted |
| Employee offboarding with device reassignment | Standard wipe — sufficient when you have physical access |
| Device compromised by malware | Hard wipe — guarantees a full clean even if malware interferes |
| Routine device refresh | Standard wipe — lower risk, easier recovery if something goes wrong |
- Windows Home is not supported — remote wipe requires Windows Pro, Enterprise, or Education. See platform support.
- Wipe is irreversible — once initiated and acknowledged, it cannot be cancelled.
- BitLocker recovery key — the previous key is no longer valid after a wipe. Ensure it is backed up beforehand.
On Linux, a remote wipe erases device data via a script executed by the Fleet agent. The exact behavior depends on the distribution and disk layout. The OS may need to be reinstalled from scratch depending on the distribution and encryption setup.
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