Remote lock immediately prevents access to a managed device without erasing its data. Use it when a device is temporarily lost or misplaced, or as a first step before deciding whether to wipe.Documentation Index
Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
Use this file to discover all available pages before exploring further.
Platform compatibility
| macOS | Windows | Linux | iOS / iPadOS | Android |
|---|---|---|---|---|
| ✅ | ✅ | ✅ | ✅ | ❌ |
How to lock a device
The device will lock at the screen level — the employee will be prompted for their credentials (or a recovery PIN on macOS) before regaining access.- macOS
- Windows
- Linux
- iOS / iPadOS
On macOS, the screen displays a PIN code.To unlock the device:
- Enter the 6-digit PIN displayed in the dashboard at the time the lock was triggered.
- Once unlocked, the device returns to normal operation — no data is lost.