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Remote lock immediately prevents access to a managed device without erasing its data. Use it when a device is temporarily lost or misplaced, or as a first step before deciding whether to wipe.

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Platform compatibility

macOSWindowsLinuxiOS / iPadOSAndroid
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How to lock a device

1

Go to Devices and open the device details page

2

Click Actions > Lock

3

Confirm the action

The device will lock at the screen level — the employee will be prompted for their credentials (or a recovery PIN on macOS) before regaining access.
On macOS, the screen displays a PIN code.To unlock the device:
  • Enter the 6-digit PIN displayed in the dashboard at the time the lock was triggered.
  • Once unlocked, the device returns to normal operation — no data is lost.