Locking devices - Primo Documentation

Remote lock immediately prevents access to a managed device without erasing its data. Use it when a device is temporarily lost or misplaced, or as a first step before deciding whether to wipe.

Platform compatibility

macOS	Windows	Linux	iOS / iPadOS	Android
✅	✅	✅	✅	✅

How to lock a device

1

Go to Devices and open the device details page

2

Click Actions > Lock

3

Confirm the action

macOS
Windows
Linux
iOS / iPadOS
Android

On macOS, the screen displays a PIN code.To unlock the device:

Enter the 6-digit PIN displayed in the cockpit at the time the lock was triggered.
Once unlocked, the device returns to normal operation — no data is lost.