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Remote lock immediately prevents access to a managed device without erasing its data. Use this when a device is temporarily lost or misplaced, or as a first step before deciding whether to wipe.

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Platform compatibility

macOSWindowsLinuxiOS / iPadOSAndroid
✅✅✅N/A❌

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How to lock a device

  1. Go to Devices and open the device details page.
  2. Click Actions > Lock.
  3. Confirm the action.
The device will lock at the screen level — the employee will be prompted for their credentials (or a recovery PIN on macOS) before regaining access.

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macOS

On macOS, the screen displays a PIN code. To unlock the device:
  • Enter the 6-digit PIN displayed in the Primo cockpit at the time the lock was triggered.
  • Once unlocked, the device returns to normal operation — no data is lost.

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Windows

On Windows, remote lock triggers a screen lock equivalent to pressing Windows + L. The device is immediately locked and requires the user’s Windows credentials to unlock. To unlock the device:
  • An admin needs to enter their Windows password or PIN.

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Linux

On Linux, remote lock sends a script via the FleetDM agent that locks the screen session. The exact behavior depends on the desktop environment in use.