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You can remove the MDM from a device directly from Primo through a process called disenrollment. There are two prerequisites:
  1. The device must be enrolled and present;
  2. The device must appear as “Online”.

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Device Online

If these conditions are met, simply select the device > Actions > Disenroll. The MDM will be removed from the device - immediately on macOS and after a brief delay on Windows. Screenshot: Remove an MDM manually from a device

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Device Offline

When a device is offline, the disenrollment action is unavailable. You’ll need to wait for the device to come back online to uninstall the MDM. In such cases, you can use the “Mark as disenrolled” action to indicate that a device is no longer under MDM management when communication has already been lost.

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Manually uninstalling an MDM agent

Screenshot: Remove an MDM manually from a device

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Uninstalling on Windows

Important: You need administrator access on the device to uninstall the MDM on Windows.
On your Windows device, use the Access settings to remove the configuration profile.
  1. Click on the Start button > Settings, then click on Accounts
  2. Go to Accounts then Access work or school Screenshot: Uninstalling on Windows
  3. You will see a list of accounts managing the device. Look for the entry corresponding to the MDM, for example, Managed by Fleet MDM
  4. Select the MDM account, then click Disconnect or Remove Screenshot: Uninstalling on Windows
  5. Follow the instructions to completely remove the management device from the device
All that’s left is to remove the MDM agent!
  1. Type Control Panel in the taskbar search box and select it from the list of results.
  2. Select Programs > Programs and Features.
  3. Press and hold (or right-click) on the Fleet osquery program and select Uninstall or Uninstall/Change.
  4. Then follow the on-screen instructions.
The MDM is now fully removed from the machine.

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Uninstalling on macOS

  1. On your Mac, open System Settings > Privacy & Security
  2. Click on Profiles on the right. (You may need to scroll down)
  3. To remove a profile: select the profile named “[Your Company] enrollment”, then click on the ➖ button Screenshot: Uninstalling on MacOS
  4. Finally, click on Remove Screenshot: Uninstalling on MacOS
  5. Enter your session password
Finally, remove the MDM agent still present on the computer by downloading the disenrollment package. Once downloaded, right-click and open it to complete the removal.