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Managed Software is a curated library of popular software (Slack, Zoom, Chrome, and more) pre-packaged and kept up to date for you. Use it when you want to deploy widely-used apps without managing installers yourself.

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Platform compatibility

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When to use

  • The app you need is available in the Managed Software catalog
  • You want Primo to handle installer updates automatically
  • You want automatic patching on devices without manual effort

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Available options

When adding a Managed Software app, you can configure:
  • Install automatically — the app is silently pushed to all targeted devices
  • Self-service — the app appears in the Self-Service portal for employees to install on demand
  • Install during Zero Touch — the app is pre-installed during device provisioning before the employee first uses the device
Enabling Install during Zero Touch increases provisioning time. Reserve it for apps that must be present before first use.

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How to add

1

Go to MDM > Software and click Add app

2

Select Managed Software

3

Choose the app from the catalog

4

Configure deployment and patching

Set the deployment options and the patching toggles.
5

Click Add software

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App patching

Both toggles are available and recommended for Managed Software.

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Restrict updates to a time window

Some apps restart while they update, which can interrupt work: Chrome, Teams or Zoom, for example. Turn on Patching time window to limit the app’s updates to a daily time range.
1

Open the app from MDM > Software and go to the Setup tab

2

In the App Patching section, turn on Patching time window

3

Set Update window start and Update window end

Use the HH:MM format, for example 20:00 to 09:00. The window can span midnight.
4

Save your changes

The window applies once the configuration is saved.
The window follows each device’s local time, not the employee’s. There is no time zone setting: a device in another time zone applies the same range in its own local time. Outside the window, no update of the app is installed. Updates resume once the device is inside the window.
The window also blocks manual updates. Outside the range, the Update button in the device’s library does not work.