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Update or reset the password of a local session on a managed device remotely, without access to the device.

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Prerequisites

  • You are an administrator of your company space.
  • The device is enrolled in the MDM.
  • The device is Online (powered on and connected to the internet).
  • An administrator session exists on the device.

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Update the password from the cockpit

1

Open the Users tab

In the device details page, go to the Users tab.
2

Select the session

Click Action next to the session you want to modify.
3

Set the new password

Enter the new temporary password and save it.
You can monitor the password change status in the Logs tab.

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Use the new password on the device

You or the employee can sign in with the new credentials at the next session login. The local session password is now updated. For more on passwords, see Password and screenlock and Resolve password login issues.