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Platform compatibility

macOSWindowsLinuxiOS / iPadOSAndroid
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How to set it up

1

Select targeting

No additional configuration is required. Choose which devices to apply the control to: all devices, specific device groups, or a custom target.

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Modifying or removing the control

Disable the control from the profile settings. Disabling stops enforcement but does not remove existing configurations from devices.

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How it works

Once deployed, Primo automatically installs the RustDesk agent on targeted devices via MDM. No user interaction or manual installation is required. Sessions are initiated from the device panel in Primo — no passwords or codes are shared with users. Every session is encrypted.
On macOS, the user will be prompted to grant screen sharing permissions on first use. These permissions cannot be deployed via MDM and require a one-time approval from the user. After that, subsequent sessions start without any user interaction.

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Starting a remote session

  1. Open the device panel for the device you want to connect to.
  2. Find the Remote Access card and click Start session.
You can run the session in your browser or through the local RustDesk app. It may take up to 30 seconds for the session to be ready.