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Platform compatibility

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Set up the control

1

Go to MDM > Controls > Add new control

Select Remote access.
2

Select targeting

No additional configuration is required. Choose which devices to apply the control to: all devices, specific device groups, or a custom target.

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How it works

Once deployed, Primo automatically installs the RustDesk agent on targeted devices via MDM. No employee interaction or manual installation is required. Sessions start from the device panel, and no passwords or codes are shared with employees. Every session is encrypted.
On macOS, the employee is prompted to grant screen sharing permissions on first use. These permissions cannot be deployed via MDM and require a one-time approval from the employee. After that, sessions start without any employee interaction.

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Start a remote session

  1. Open the device panel for the device you want to connect to.
  2. Find the Remote Access card and click Start session.
You can run the session in your browser or through the local RustDesk app. It may take up to 30 seconds for the session to be ready.

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Modify or remove the control

Open the control from MDM > Controls to edit or disable it. Disabling stops enforcement but does not remove existing configurations from devices.