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Documentation Index

Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Platform compatibility

macOSWindowsLinuxiOS / iPadOSAndroid
✅✅✅

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How to set it up

1

Choose when to force the update

Select when devices should be forced to update relative to when the OS update becomes available:
  • 1 month after the OS update is available
  • 1 week after the OS update is available
  • 1 day after the OS update is available
2

Set the enforcement time (macOS only)

Choose the time of day at which the update is enforced on macOS devices. This uses local device time.
3

Set the grace period (Windows only)

Configure the number of days employees have to update before the device automatically restarts to apply the update.
4

Select targeting

Choose which devices to apply the control to: all devices, specific device groups, or a custom target.

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Modifying or removing the control

Disable the control from the profile settings. Disabling stops enforcement but does not remove existing configurations from devices.

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How it works

When a minimum version is enforced, employees are prompted to update their OS according to the deadline and notification behavior described below.
The deadline applies from the update availability date, not the date the policy was configured. If employees are already on an older version when the policy is enabled, they will be prompted to update immediately.
macOS 14 and laterScreenshot: macOS 14 and aboveEmployees see a native macOS notification (DDM) once per day. They can choose to update ahead of the deadline or schedule it for that night.
  • 24 hours before the deadline — notification appears hourly and ignores Do Not Disturb
  • 1 hour before the deadline — notification appears every 30 minutes, then every 10 minutes
  • If the device was off when the deadline passed — the update is scheduled for 1 hour after it turns on
For devices using Automated Device Enrollment (ADE) that are below the minimum version, the update is required before device setup and enrollment can proceed.
macOS 13 and earlierEmployees are prompted via Nudge.Screenshot: Before macOS 14
> 1 day before deadline< 1 day before deadlinePast deadline
Nudge window frequencyOnce a day at 8pm GMTOnce every 2 hoursImmediately on login
End user can defer✅✅❌
Nudge window is dismissible✅✅❌

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Troubleshooting

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Low disk space

If updates are failing due to low disk space, an administrator may need to intervene. None of the platforms automatically manage disk space to install updates.
  • macOS 14+ — the employee sees a system notification and a warning in System Settings. They must free up space to stop the prompts.
  • macOS 13 and earlier — the Nudge window appears and directs employees to System Preferences, where the download will fail. The Nudge window cannot be dismissed after the deadline until the update is installed.
  • Windows — the employee is notified that the update failed and must free up space to proceed.