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Prerequisites

  • macOS Sequoia (15) or later on the device
  • The Mac must be ABM-supervised (purchased through an ABM-linked reseller, or added via Apple Configurator)
  • Administrator access to Apple Business
  • Primo already connected to Apple Business (set this up first)

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How to migrate

1

Sign in to Apple Business

Go to business.apple.com and sign in.
2

Select devices to migrate

Go to Devices, then select the Mac(s) you want to reassign.
3

Reassign to Primo

Click Edit MDM Server and select your Primo MDM server as the destination. Confirm the assignment.
4

Remove devices from the previous MDM

From your previous MDM console, unenroll or remove the devices. Apple Business does not do this automatically.

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What to expect by macOS version

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macOS Tahoe (26 and later)

The MDM switch is fully transparent — no action required from the employee. The device receives the Primo enrollment profile automatically on its next MDM check-in (typically within a few minutes if online).

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macOS Sequoia (15)

Employees receive a Remote Management prompt and are asked to accept the new MDM profile. The migration does not require a device wipe, but does require this one-time approval.