Documentation Index
Fetch the complete documentation index at: https://docs.getprimo.com/llms.txt
Use this file to discover all available pages before exploring further.
Prerequisites
- macOS Sequoia (15) or later on the device
- The Mac must be ABM-supervised (purchased through an ABM-linked reseller, or added via Apple Configurator)
- Administrator access to Apple Business
- Primo already connected to Apple Business (set this up first)
How to migrate
Sign in to Apple Business
Select devices to migrate
Go to Devices, then select the Mac(s) you want to reassign.
Reassign to Primo
Click Edit MDM Server and select your Primo MDM server as the destination. Confirm the assignment.
Remove devices from the previous MDM
From your previous MDM console, unenroll or remove the devices. Apple Business does not do this automatically.
What to expect by macOS version
macOS Tahoe (26 and later)
The MDM switch is fully transparent — no action required from the employee. The device receives the Primo enrollment profile automatically on its next MDM check-in (typically within a few minutes if online).
macOS Sequoia (15)
Employees receive a Remote Management prompt and are asked to accept the new MDM profile. The migration does not require a device wipe, but does require this one-time approval.
