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Primo connects you with trusted resale partners to help you recover value from unused or end-of-life equipment. You can resell any device, even those not purchased through Primo.
Primo facilitates the connection but is not accountable for the resale process. All agreements, logistics, and payments are managed directly with the resale partner. Confirm the process with your partner before proceeding.

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Resale partners

Don’t see your country? Contact support@getprimo.com for a recommendation.

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How to initiate a resale

  1. Prepare your device list — include model, serial number, condition, and age for each device. The more detail, the more accurate the quote.
  2. Contact the partner using the email template below.
  3. Receive and review the estimate — you are free to decline with no obligation.
  4. Coordinate pickup — the partner will guide you on packaging, logistics, and shipping.
  5. Complete the resale — once the partner receives and validates the devices, issue an invoice so they can transfer payment.

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Email template

Hi, I am a customer of Primo and would like to resell some IT equipment. Please find attached the list of products for your review. Pickup details:
  • Address: [your address]
  • Contact: [name and phone number]
Could you please provide:
  • An estimate of the total value of this lot.
  • Assistance with packaging if needed.
  • Shipping labels and a proposed pickup date.
Best regards,
Once you’ve agreed on a price, you will need to issue an invoice to the buyback partner.