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Primo works with Reevive to repair devices that the manufacturer warranty doesn’t cover: a cracked screen, a tired battery, a broken charging port. One email starts the request, and Reevive handles the rest, pickup to return. This article covers repairs paid by your company. For a manufacturing defect under warranty, see Repairs & warranty claims.

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Request a repair

1

Email Reevive

Write to repair@reevive.fr and copy operations@getprimo.com, so the Primo team can follow the request.Include:
  • The device brand, model and serial number
  • A short description of the issue
  • The address where the device should be picked up
  • A contact name and phone number for the pickup
2

Choose a local repairer

Reevive replies with repairers near you and a quote for each. Accept the one that suits you, or decline with no obligation.
3

Hand over the device

Reevive arranges the pickup, follows the repair and sends the device back to you.

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Check what Reevive repairs

  • Available across Europe
  • Laptops, smartphones and tablets
  • Apple, Dell, Lenovo, HP, Samsung and most other major brands
  • Screen replacements, battery replacements, charging port repairs and other common fixes

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Check shipping costs

Outside Europe? Contact support@getprimo.com. The Primo team may already have a local partner, or can help you find one.

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Contact

If Reevive hasn’t replied or a repair is taking longer than quoted, contact support@getprimo.com with:
  • The device serial number
  • The date you emailed Reevive
  • The quote reference, if you received one