Introduction to APNs
The Apple Push Notification Service (APNs) is an essential component of MDM for Apple devices. It enables Primo to communicate remotely, securely, and instantly with the devices. To use this service, Primo requires an APNs certificate which is tied to your organization and has to be renewed every 12 months. Once configured, APNs allows Primo to:- Push remote configurations (encryption, firewall, updates, password settings, sleep settings, app installation, WiFi deployment, etc.)
- Send real-time commands, even when the device is locked or in sleep mode
- Ensure silent communication, without employee interaction
Import your APNs certificate
1
Get your CSR from Primo
Go to MDM > Settings, click Apple in the Platforms section, then click Set up. Download the CSR (Certificate Signing Request) file.
2
Go to the Apple Push Certificates portal
3
Sign in with your Apple Account
We recommend using a shared Apple Account — the certificate is tied to the Apple Account used to create it and must be renewed every 12 months using that same account.
4
Create a certificate
Click Create a certificate and upload the CSR file downloaded from Primo.
5
Download the APNs certificate
Once generated, download the
.pem certificate file from Apple.6
Upload the certificate to Primo
Go back to the Set up APN window in MDM > Settings and upload the certificate. Your MDM instance is now fully configured and operational.