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Introduction to APNs

The Apple Push Notification Service (APNs) is an essential component of MDM for Apple devices. It enables Primo to communicate remotely, securely, and instantly with the devices. To use this service, Primo requires an APN certificate which is tied to your organisation and has to be renewed every 12 months. Once configured, APNs allows Primo to:
  • Push remote configurations (encryption, firewall, updates, password settings, sleep settings, app installation, WiFi deployment, etc.)
  • Send real-time commands, even when the device is locked or in sleep mode
  • Ensure silent communication, without user interaction

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Import your APN certificate

1

Get your CSR from Primo

Go to MDM > Apple and download the CSR (Certificate Signing Request) file.
2

Go to the Apple Push Certificates portal

Open identity.apple.com/pushcert.
3

Create a certificate

Click Create a certificate and upload the CSR file downloaded from Primo.
4

Sign in with your Apple ID

We recommend using a shared Apple ID — the certificate is tied to the Apple ID used to create it and must be renewed every 12 months using that same account.
5

Download the APN certificate

Once generated, download the .pem certificate file from Apple.
6

Upload the certificate to Primo

Go back to MDM > Apple and upload the certificate. Your MDM instance is now fully configured and operational.

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Renew your APN certificate

The certificate remains valid for 12 months. Primo will notify you by email and display a banner in the cockpit when renewal is due. Repeat the steps above using the same Apple ID used to create the original certificate.

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